The 5% Chance.
AI solutions with measurable ROI.
- 95%
- Enterprise AI
- projects Fail.
Enterprise investment in Gen AI has reached US$30bn-US$40bn globally, yet
95% of organisations report zero return on the initiatives.
–MIT NANDA. (2025). The GenAI Divide: State of AI in Business 2025.
What Goes Wrong?
Big Dreams, No Foundations.
Enterprises often set out to “reinvent everything” with AI. They build moonshots without a launchpad. Without clean data, clear outcomes, or the right governance, ambition becomes collapse.
Mistaking Scale for Success
Chasing massive, end-to-end AI programs looks impressive on a slide, but rarely survives reality. True transformation doesn’t come from one giant leap — it comes from many small, repeatable steps.
Unruly Data
Most enterprises underestimate the chaos in their own systems. Unclassified, ungoverned, messy data cripples LLMs. Without foundations, AI amplifies the noise instead of revealing insights.
Disconnected Teams
Business leaders, IT, and operations often sprint in different directions. Projects stall not because of technology, but because of silos. Without orchestration, AI never lands.
Overcomplicated Design
Trying to solve everything at once creates fragile, bloated architectures. Complexity suffocates progress, and projects collapse under their own weight.
What Actually Works.
LLMs are a new dimension of how we build.
The impact comes from small, repeatable automations, composed with intent.
SOFTEL builds the pieces that reveal the big picture.
Take your AI Projects
to the 5%.
AI Enablement Services
Enterprise Knowledge Enablement
Empowering Agent Excellence Through Intelligent Content Delivery
Engagement Highlights
- • Discovery of content gaps and optimization opportunities
- Mapping of use cases across voice, chat, and digital
- channels
- • Deployment of intelligent knowledge structures with AI
- assistance
- • Agent-focused training and continuous performance monitoring
AI Governance & Compliance Advisory
Building Trustworthy AI Foundations for Microsoft Ecosystems
Engagement Highlights
- • Assessment of AI governance maturity and regulatory gaps
- • Policy design for M365, Teams, and AI-powered applications
- • Implementation of governance frameworks aligned to data
- classification and lifecycle
- • Executive enablement for policy adherence and strategic
- adoption
Intelligent Automation Advisory
Unlocking Efficiency with AI-Powered Business Process Automation
Engagement Highlights
- • Discovery of automation opportunities in communications workflows
- • Design and deployment of intelligent bots, triggers, and analytics
- • Integration of Power Platform and Azure AI into daily operations
- • Governance, training, and iterative improvement
NICE AI Transformation
Modernizing Contact Centers with Enterprise-Grade AI
Engagement Highlights
- • Strategic roadmap for AI enablement across NICE product suites
- • Use case identification and AI integration planning
- • Optimization of agent tools, analytics, and automation
- • Continuous improvement cycle based on real-time data
Copilot Readiness for Government
Accelerating Secure Copilot Adoption in GCC Tenants
Engagement Highlights
- • Discovery & Audit: Assess SharePoint/OneDrive security,
- labeling, and oversharing risks
- • Enablement : Upgrade incompatible Office apps to Copilot- ready M365 Apps
- • Adoption Optimization: Analyze usage, identify gaps, and
- train users to become Copilot power users
Get in touch!
Contact UsUse Cases & Patterns
Knowledge Ops
Start small: auto-tag & classify knowledge; answer verified FAQs.
Compose: retrieval-augmented decision hubs across departments.
Operations Assist
Start small: ticket summarization; change-note drafting.
Compose: end-to-end incident runbooks with approvals.
Customer Conversation Quality
Start small: call notes; compliance flags.
Compose: coach loops, quality scoring, journey analytics.
Why Choose SOFTEL for AI Automation?
1. Governance-First Approach
SOFTEL doesn’t just drop in LLMs – we start by governing the data (SecureConnect), securing workflows, and setting policies. That means AI automation is safe, compliant, and auditable from day one.
2. Proven Migration & Integration Expertise
We’ve spent decades moving enterprises between platforms (UC, CCaaS, cloud). That experience means we know how to connect new AI automations to legacy systems without breaking what already works.
3. Focus on Repeatable Wins
Instead of overpromising “end-to-end AI,” we design small, scoped automations (summarization, classification, QA assist) that deliver measurable ROI. Then we compose them into bigger transformations.
4. Enterprise-Grade Partnerships & Ecosystem
SOFTEL is trusted by and certified with platforms like Microsoft (Copilot, Teams), NICE, Cisco, and Ribbon. Our automations aren’t “labs experiments” – they’re built for enterprise scale and vendor ecosystems.
5. Sustained Operations & Support
Where most AI consultancies stop at a proof-of-concept, SOFTEL provides long-term managed services. We don’t just launch automations – we run them, tune them, and scale them as business needs evolve.
- Advance
- Your
- AI Journey
SOFTEL has built a strong foundation of expertise and knowledge in AI, Telephony and Enterprise solutions to understand and address the unique challenges of our clients effectively.
CONTACT US